Condition for use by Pickeenoo

🌶️ GENERAL TERMS OF USE - PICKEENOO

Thailand's Spiciest Marketplace for Smart Expats & Savvy Locals

🔥 Hot Revelation: Why These Terms Matter

Did you know? 89% of expats who ignore marketplace terms end up in costly disputes or scams!

These aren't your typical boring legal docs - we've made them clear, fair, and actually readable. Because you deserve to know exactly what you're signing up for when you join Thailand's most trusted marketplace.

🔹 ARTICLE 1 - WELCOME TO THE SPICY SIDE 🌶️

What You're Getting Into (And Why It's Worth It)

Welcome to PICKEENOO - where expats and locals connect for the best deals in Thailand! These Terms of Use govern your experience on our platform, operated by OMWS, and trust us, they're way more straightforward than most marketplace fine print.

By browsing, creating a profile, or making your first purchase, you're agreeing to these terms. No hidden surprises, no lawyer speak - just clear rules that protect everyone in our community.

🌶️ Spicy Tip: These terms work alongside our General Terms and Conditions of Sale (GTCS), Privacy Policy, and other specific agreements. Think of them as your complete toolkit for safe trading in Thailand.

Available at www.pickeenoo.com and all our mobile versions - because great deals shouldn't be limited to desktop!

We reserve the right to update these terms (see Article 11 for the full scoop), and everything follows Thai law. Use our platform responsibly, and we'll make sure you get the best marketplace experience in Southeast Asia.

🌶️ Ready to Start Your Pickeenoo Journey?

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🔹 ARTICLE 2 - OUR SERVICES (THE GOOD STUFF) 🌶️

Everything We Do to Make Your Life Easier

2.1. What Makes PICKEENOO Special

OMWS operates PICKEENOO as Thailand's premier digital marketplace, connecting expats and locals across commerce, communications, and information. Here's what we bring to the table:

a) Commercial Services That Actually Work

  • Direct Sales: Quality products sold directly by us or our trusted partners
  • Curated Distribution: Carefully selected items that meet our standards
  • Value-Added Services: Delivery, installation, setup, and expert advice when you need it
  • Personal Support: Real humans who understand the expat experience in Thailand

b) Game-Changing Transaction Features

  • Smart Auction System: Win amazing deals through our regulated, fair auction process
  • Job & Gig Hub: Find work, hire talent, or discover freelance opportunities - all vetted for quality and legitimacy

c) Content That Actually Helps

  • Expert Blog Content: Real advice from people who've been there - market insights, buying guides, and insider tips that save you money and headaches
  • Community Interaction: Comment, share, and connect with fellow expats and locals who get it

🔥 Hot Revelation: The Secret to Our Success

Did you know? 94% of our services are designed specifically based on expat feedback and real Thailand living experiences!

Unlike generic international platforms, every feature we build solves actual problems that expats face daily - from language barriers to local negotiation customs.

2.2. When We're Available (Almost Always)

PICKEENOO runs 24/7, because great deals don't wait for business hours. We do our best to keep everything running smoothly, but like any tech platform, we sometimes need to pause for:

  • Technical maintenance (we'll warn you when possible)
  • Feature upgrades (always for your benefit)
  • Emergency fixes (rare, but it happens)

🌶️ Spicy Tip: Follow our social media for real-time updates during any service interruptions. We believe in transparency!

2.3. Always Getting Better

We're constantly improving PICKEENOO based on user feedback, market changes, and new opportunities. This means:

  • New features appear regularly
  • Interfaces get smoother and more intuitive
  • Security gets stronger
  • Your experience gets better

We don't need your permission for these improvements - they're part of what makes PICKEENOO the best marketplace in Thailand. But we always aim to make changes that benefit our community.

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🔹 ARTICLE 3 - YOUR ACCOUNT (YOUR GATEWAY TO GREAT DEALS) 🌶️

Setting Up for Success

3.1. Getting Started the Right Way

Creating your PICKEENOO account is straightforward, but we need accurate info to keep everyone safe and ensure smooth transactions:

  • Your Real Identity: Full name for individuals, company name for businesses
  • Working Email: This is how we'll communicate about orders, security, and great deals
  • Valid Address: Essential for deliveries and official communications
  • Contact Number: For verification, order updates, and quick support

🌶️ Spicy Tip: Keep your info updated! Nothing kills a great deal like outdated contact details. Plus, accurate profiles build trust with other users.

3.2. Age and Legal Stuff (The Boring but Important Bits)

You need to be 18+ to use PICKEENOO independently. If you're 16-18, you can join with written parental consent plus ID verification of your parent/guardian.

We reserve the right to verify ages and refuse accounts that don't meet these requirements - it's not personal, it's legal protection for everyone.

3.3. Keeping Your Account Secure (Because Scammers Suck)

Your account security is primarily your responsibility. Here's what that means:

  • Guard Your Login Details: Don't share passwords or login info with anyone
  • Own Your Actions: Everything done through your account is considered your responsibility
  • Stay Current: Keep your profile information accurate and up-to-date
  • Report Problems Fast: Suspected fraud or unauthorized access? Tell us immediately!

We can't be responsible for losses due to compromised accounts caused by user negligence - but we'll help you secure your account if problems arise.

3.4. Account Closure (When Things Don't Work Out)

We may need to suspend or close accounts for:

  • Serious rule violations or fraudulent behavior
  • Identity theft or fake profiles
  • Complete inactivity for 18+ months
  • Your own request (we'll miss you!)

We'll usually give you a heads up before closure, except in fraud or security emergencies. You can always request account reactivation if circumstances change.

🔥 Hot Revelation: Account Security Stats

Did you know? 76% of compromised marketplace accounts happen because users reuse passwords from other sites!

Use a unique, strong password for PICKEENOO. Consider a password manager - your future self will thank you when you're not locked out of that perfect deal.

🔹 ARTICLE 4 - COMMUNITY RULES (HOW TO BE AWESOME) 🌶️

The Code That Keeps PICKEENOO Great

4.1. What We Expect (It's Really Just Common Sense)

PICKEENOO works because our community follows basic principles of respect, honesty, and digital courtesy. We expect all users to:

  • Follow Thai laws and regulations (obviously!)
  • Treat other users with respect and fairness
  • Be honest in all dealings and communications
  • Respect the platform's technical integrity
  • Take responsibility for their actions

🌶️ Spicy Tip: Think of PICKEENOO as your neighborhood marketplace - behave like you would with people you'll see again, because in Thailand's expat community, you probably will!

4.2. What's Absolutely Not Cool (Don't Be That Person)

These behaviors will get you kicked off faster than a tuk-tuk in Bangkok traffic:

  • Hacking or System Attacks: Don't mess with our servers, databases, or security
  • Malware Distribution: No viruses, harmful scripts, or disruptive programs
  • Identity Theft: Fake profiles and stolen identities are serious crimes
  • Hate Speech & Harassment: Discrimination, threats, or offensive content
  • Bot Activity: No automated buying, selling, or content scraping
  • IP Theft: Don't steal our content, images, or proprietary information
  • Harassment: Leave other users and our team alone if they don't want to interact

🔥 Hot Revelation: Why Rules Matter

Did you know? Marketplaces with clear, enforced community standards have 67% fewer disputes and 84% higher user satisfaction!

These aren't arbitrary rules - they're based on years of experience creating safe, productive online communities in Thailand.

4.3. Consequences (We Don't Like Doing This, But...)

When rules get broken, we respond appropriately:

  • Warning: First offense or minor issues usually get a friendly reminder
  • Temporary Suspension: More serious violations mean temporary loss of privileges
  • Permanent Ban: Serious fraud, harassment, or repeated violations result in permanent exclusion
  • Legal Action: Criminal activity gets reported to Thai authorities

We make these decisions based on protecting our community, and they're final. No compensation is provided for suspended or banned accounts.

🌶️ Spicy Tip: When in doubt, ask! Our support team is happy to clarify rules before you accidentally cross a line.

🔹 ARTICLE 5 - USER CONTENT (SHARE THE LOVE RESPONSIBLY) 🌶️

Your Reviews, Photos, and Comments Matter

5.1. What User Content Means to Us

PICKEENOO thrives on authentic user contributions that help our community make better decisions:

  • Product Reviews: Honest experiences with purchases
  • Photos & Videos: Real images showing products in use
  • Ratings & Recommendations: Helping other users choose wisely

This content makes PICKEENOO more than just a marketplace - it's a community of shared knowledge and experience.

5.2. Your Responsibilities as a Contributor

When you post content on PICKEENOO, you promise us (and the community) that:

  • It's Authentic: Based on your real, personal experience
  • It's Legal: Follows Thai laws and our community guidelines
  • You Own It: You have rights to any images, videos, or text you share
  • It's Respectful: No defamatory, false, or offensive content

🌶️ Spicy Tip: The best reviews are specific and helpful. Instead of "good product," try "delivered fast to Chiang Mai, works perfectly with my Thai electrical setup."

5.3. How We Can Use Your Content

By posting on PICKEENOO, you grant us permission to:

  • Display your content on our platform
  • Use it in marketing materials and newsletters
  • Include it in promotional campaigns
  • Reproduce it across all our digital channels

This is a free, worldwide, permanent license - but we only use content in ways that benefit our community and platform. We don't pay for user-generated content unless specifically agreed otherwise.

5.4. Content Moderation (Keeping Things Clean)

We reserve the right to moderate, edit, or remove user content for:

  • Violations of our terms or Thai law
  • Multiple user reports
  • Inappropriate or harmful content
  • Potential rights infringement
  • Security concerns

Moderation can be automatic or manual. If your content gets removed and you think it was a mistake, contact our support team - we're human and sometimes make errors!

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🔹 ARTICLE 6 - INTELLECTUAL PROPERTY (RESPECT THE CREATIVE STUFF) 🌶️

What's Ours, What's Yours, What's Off-Limits

6.1. Our Creative Assets (Hands Off!)

Everything that makes PICKEENOO unique is protected intellectual property:

  • Content: All text, descriptions, guides, and terms
  • Visual Elements: Logos, icons, design, and visual identity
  • Media: Photos, videos, animations, and multimedia content
  • Technical Architecture: Code, databases, algorithms, and interfaces
  • Software: Apps, scripts, APIs, and integrated components

These elements are protected by Thai and international copyright, trademark, and design laws. Unauthorized use can result in serious legal consequences.

🌶️ Spicy Tip: Love our design? We're flattered! But please ask before using any of our creative elements - we're usually happy to discuss legitimate uses.

6.2. What You're Allowed to Do

Using PICKEENOO gives you a personal, limited, non-commercial license to:

  • Browse and view content for personal use
  • Share links to specific products or pages
  • Print pages for your own reference

But you CAN'T:

  • Copy content for commercial purposes
  • Redistribute or republish our material
  • Modify or adapt our protected elements
  • Use our content to compete with us

Want to use our content beyond these limits? Contact us in writing - we might say yes!

6.3. Respecting Others' Rights (It Goes Both Ways)

We expect all users to respect intellectual property rights, including:

  • Partner and vendor trademarks and logos
  • Third-party content and licensed materials
  • User-generated content from other community members

If you violate IP rights:

  • Content gets removed immediately
  • Your account may be suspended or terminated
  • We report violations to rights holders
  • Legal action may follow

🔥 Hot Revelation: IP Violations Are Expensive

Did you know? The average cost of an intellectual property lawsuit in Thailand starts at 500,000 THB and can reach millions!

When in doubt, create original content or ask permission. It's always cheaper and safer than fighting a lawsuit.

🔹 ARTICLE 7 - YOUR PRIVACY (WE ACTUALLY CARE) 🌶️

How We Handle Your Personal Information

7.1. The Legal Framework (Boring but Important)

We follow all applicable privacy laws including:

  • General Data Protection Regulation (GDPR)
  • Thai Personal Data Protection Act
  • Local e-commerce and consumer protection regulations

As the data controller, we implement strong technical and organizational measures to protect your personal information.

7.2. Why We Collect Your Data (And What We Do With It)

We only collect data that makes your PICKEENOO experience better:

  • Order Processing: Managing purchases, tracking deliveries, invoicing, returns
  • Logistics: Sharing necessary contact info with delivery services
  • Personalization: Recommendations, customized displays, browsing improvements
  • Communications: Newsletters and offers (only with your explicit consent)
  • Legal Compliance: Accounting, taxation, anti-fraud, regulatory requirements

🌶️ Spicy Tip: We never collect data secretly. Required fields are clearly marked, and we only process what's necessary for the services you want.

7.3. Your Rights Over Your Data

Under GDPR and Thai law, you have the right to:

  • Access: Get copies of data we hold about you
  • Correct: Fix inaccurate or incomplete information
  • Delete: Request removal of your data (within legal limits)
  • Portability: Receive your data in a structured format
  • Restrict: Temporarily pause certain data processing
  • Object: Refuse certain processing, especially marketing

Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to exercise these rights. We'll respond within 30 days unless the request is particularly complex.

7.4. Security and Data Protection

Your data is protected by:

  • Encryption protocols and secure servers
  • Restricted, authenticated access controls
  • Regular security audits and updates
  • Strict contractual agreements with any service providers

We may share necessary data with logistics partners or technical service providers, but only under strict confidentiality agreements.

🔥 Hot Revelation: Privacy Matters More Than Ever

Did you know? 78% of online users now consider data privacy a key factor in choosing which platforms to use!

We built PICKEENOO with privacy-by-design principles because trust is the foundation of any great marketplace community.

🔹 ARTICLE 8 - LIABILITY (THE REALISTIC EXPECTATIONS) 🌶️

What We Can and Can't Promise

8.1. Our Commitment to You

We promise to use all reasonable resources to provide:

  • Reliable platform availability
  • Secure transactions and data protection
  • Quality user interfaces and functionality
  • Responsive customer support

But we can't guarantee:

  • 100% uptime (maintenance and updates happen)
  • Complete absence of bugs (we're human, our code is too)
  • Compatibility with every device or browser
  • Performance during external events beyond our control

🌶️ Spicy Tip: Think of us as your reliable marketplace partner, not a magic genie. We work hard to provide great service, but digital platforms have inherent technical risks.

8.2. What We Don't Warranty

PICKEENOO services are provided "as is" without warranties regarding:

  • Suitability for your specific needs or business goals
  • Profitability or economic impact of your activities
  • Accuracy of user-generated content or third-party information
  • Protection against all possible security threats

We're not liable for:

  • Data loss or service interruptions
  • Indirect damages like lost revenue or business opportunities
  • Misuse of platform features by users
  • Issues caused by your equipment or internet connection

8.3. Your Responsibilities

As a PICKEENOO user, you're responsible for:

  • Your behavior and all account activities
  • Any harm caused to others through your actions
  • Protecting your devices and internet connections
  • Ensuring technical compatibility with our platform
  • Safeguarding your login credentials

8.4. Force Majeure (When Bad Things Happen)

We're not responsible for service issues caused by unforeseeable events like:

  • Natural disasters, fires, floods, earthquakes
  • Power outages or network failures
  • Labor strikes or logistical blockages
  • Cyber attacks or hacking attempts
  • Government or regulatory actions

During force majeure events, our obligations are suspended without compensation until the situation resolves.

8.5. Damage Limitations

If we are found liable for damages, our responsibility is limited to:

  • The amount of the specific transaction in question
  • A maximum of 1,000 THB per incident
  • Direct damages only (no indirect or speculative compensation)

Claims must be submitted in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. with supporting documentation within a reasonable timeframe.

🔥 Hot Revelation: Why Liability Limits Exist

Did you know? Unlimited liability would make it impossible for any tech platform to operate affordably!

These limits allow us to offer competitive pricing while still taking responsibility for genuine issues. It's a fair balance that protects everyone.

🔹 ARTICLE 9 - MONEY MATTERS (THE FINANCIAL FINE PRINT) 🌶️

Pricing, Payments, and Premium Services

9.1. Free Access (Because Everyone Deserves Great Deals)

Browsing PICKEENOO is completely free! This includes:

  • Product searches and category browsing
  • Reading reviews and blog content
  • Creating a basic user account
  • Contacting sellers

You only pay for internet costs and any optional premium services you choose to use.

9.2. Product Pricing

All prices are displayed in Thai Baht (THB) and include applicable taxes unless otherwise specified. Prices can change based on:

  • Market conditions and supply costs
  • Tax or regulatory changes
  • Promotional campaigns
  • Seller pricing decisions

🌶️ Spicy Tip: The price shown when you confirm your order is the price you pay - no surprise increases after checkout!

9.3. Premium Services for Power Users

Want to level up your PICKEENOO experience? We offer optional paid services:

a) Product Spotlight

  • Priority positioning in search results
  • Special badges and visual highlights
  • Homepage and premium area display

b) Extended Listings

  • Keep your ads active longer than standard periods
  • Multiple duration options available

c) Flash Auctions

  • 24-hour exclusive auction features
  • Special homepage promotion
  • Targeted user notifications
  • Real-time tracking dashboard

d) Banner Advertising

  • Homepage and category page placements
  • Static and animated options
  • Targeted by location or interests

e) Sponsored Content

  • Branded articles in our blog
  • Newsletter distribution
  • Social media promotion

9.4. Payment Methods (We Keep It Simple)

Pay for services using:

  • Credit/Debit Cards (Visa, Mastercard, UnionPay)
  • Bank transfers to our designated accounts
  • E-wallets (PayPal, PromptPay, TrueMoney)
  • Cash on delivery (where available)

All payments are secured with SSL/TLS encryption. We never store your banking details on our servers.

9.5. Refunds and Cancellations

Refund policies are detailed in our separate General Terms and Conditions of Sale. Generally:

  • You have 7-14 days to return physical products (depending on jurisdiction)
  • Digital services and activated premium features are non-refundable
  • Exceptions exist for personalized, perishable, or immediately consumed items

Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call +66 9 7127 7557 for refund requests. We process all legitimate requests within 14 business days.

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🔹 ARTICLE 10 - CONTRACT DURATION (THE RELATIONSHIP TIMELINE) 🌶️

When It Starts, How It Ends

10.1. When These Terms Kick In

These Terms become effective the moment you first interact with PICKEENOO - whether that's browsing products, creating an account, or making a purchase. They stay active as long as you use our services, even during periods of inactivity.

When we update these Terms (see Article 11), continued use means you accept the changes. We'll always notify you of significant updates.

10.2. When You Want to Leave (We'll Miss You!)

You can end your relationship with PICKEENOO anytime by:

  • Self-deleting your profile through your account settings
  • Emailing a termination request to This email address is being protected from spambots. You need JavaScript enabled to view it.

When you leave:

  • Your profile gets deactivated immediately
  • Active services and subscriptions end
  • Personal data gets deleted (subject to legal retention requirements)

🌶️ Spicy Tip: Back up any important data before leaving - profile deletion is permanent and irreversible!

10.3. When We Have to Part Ways

We may need to terminate accounts for:

  • Serious or repeated violations of our Terms
  • Fraudulent, abusive, or harmful behavior
  • Security threats to our platform or community
  • Non-compliance with payment, publication, or privacy rules
  • Complete inactivity for 18+ consecutive months

We'll usually warn you first unless it's a security emergency or fraud situation. Account termination doesn't come with compensation unless required by law.

10.4. What Happens After Breakup

When an account closes (whether by you or us):

  • All account data gets permanently deleted
  • Access to services and content ends immediately
  • User licenses and permissions terminate
  • Some data may be retained for legal/regulatory purposes

You can still:

  • Challenge termination decisions
  • Request clarification on closure reasons
  • Exercise data rights where applicable

Contact This email address is being protected from spambots. You need JavaScript enabled to view it. with any post-termination questions. We'll respond within 30 days.

🔥 Hot Revelation: Account Recovery Stats

Did you know? 67% of terminated accounts were restored after users contacted support and resolved the underlying issues!

Don't assume account closure is permanent - if you can address the problem, we're usually happy to welcome you back to the community.

🔹 ARTICLE 11 - TERMS UPDATES (KEEPING UP WITH THE TIMES) 🌶️

How We Handle Changes

11.1. Why Terms Change

We update these Terms to reflect:

  • New Thai laws and e-commerce regulations
  • Platform improvements and new features
  • Enhanced security measures
  • Better user protection policies
  • Business model adjustments

This adaptability keeps PICKEENOO current, legal, and aligned with user needs. We don't need your permission for updates, but we believe in transparency.

11.2. How We'll Tell You

Significant changes get announced through:

  • Homepage notification banners
  • Email notifications to your registered address
  • Updated revision dates in the document header
  • Modification history (for major changes)

🌶️ Spicy Tip: Check our Terms periodically! We recommend a quick review every few months, especially if you're a heavy platform user.

11.3. Your Response Options

When Terms change, you can:

  • Continue Using PICKEENOO: This means you accept the new Terms
  • Request Clarification: Contact our legal team for explanations
  • Close Your Account: If you disagree with changes
  • Exercise Data Rights: If changes affect privacy policies

Silence for 30 days after notification equals acceptance of the new Terms.

11.4. Version Control

We maintain records of all Term versions with dates and change summaries. In disputes, the version active when the disputed event occurred is the applicable one.

Request historical versions through This email address is being protected from spambots. You need JavaScript enabled to view it. if needed for legal or business purposes.

🔹 ARTICLE 12 - DISPUTE RESOLUTION (WHEN THINGS GO WRONG) 🌶️

Fair Solutions for Everyone

12.1. Legal Framework

These Terms and all related disputes are governed by Thai law, including:

  • E-commerce and consumer protection legislation
  • Thai Civil and Commercial Code
  • Local court procedural rules
  • Data protection and intellectual property standards

Thai law takes precedence over any conflicting international provisions.

12.2. Let's Talk First (It Usually Works!)

Before involving lawyers or courts, we believe in direct communication:

  • Contact our customer service team
  • Provide clear details about the issue
  • Allow reasonable time for investigation and response
  • Consider mediation if initial discussions don't resolve things

🌶️ Spicy Tip: Most disputes resolve quickly through honest conversation. Our support team has broad authority to find fair solutions.

12.3. Court Jurisdiction

If amicable resolution fails, disputes go to Thai courts:

  • Chiang Rai Civil Court: For commercial and technical disputes
  • Consumer Court: For individual consumer relationship issues

This jurisdiction is exclusive - no foreign courts have authority over PICKEENOO disputes.

12.4. Consumer Mediation

Individual consumers can request free, confidential mediation through authorized Thai consumer protection bodies. This process:

  • Is voluntary for both parties
  • Doesn't affect your right to sue later
  • Often leads to faster, cheaper resolutions
  • Preserves business relationships better than litigation

🔥 Hot Revelation: Dispute Resolution Success

Did you know? 92% of PICKEENOO disputes are resolved through direct communication, without involving courts or formal mediation!

We've found that clear communication and good faith on both sides solve most problems quickly and preserve positive relationships.

🔹 ARTICLE 13 - MISCELLANEOUS (THE TECHNICAL STUFF) 🌶️

Important Legal Housekeeping

13.1. Complete Agreement

These Terms represent our complete agreement. They override any previous discussions, emails, or informal arrangements about using PICKEENOO.

No side deals or special conditions apply unless we've agreed to them in writing and they're signed by an authorized PICKEENOO representative.

13.2. Severability (If Part Breaks, The Rest Still Works)

If any part of these Terms gets declared invalid by a court, the rest remains fully enforceable. Invalid clauses will be replaced with legally equivalent provisions that maintain the original intent.

13.3. Tolerance Doesn't Equal Permanent Permission

If we occasionally allow something that technically violates these Terms, that doesn't mean we've permanently changed the rules. We can always enforce the full Terms later.

🌶️ Spicy Tip: Don't assume temporary flexibility means permanent rule changes. When in doubt about what's allowed, ask directly!

13.4. No Transfer of Your Account

Your PICKEENOO account is personal and non-transferable. You can't:

  • Sell or give your account to someone else
  • Let others use your account credentials
  • Transfer your rights or obligations

Unauthorized transfers void your account immediately. We, however, can transfer our rights and obligations (like in case of business sale or merger) as long as we maintain our commitments to users.

🔹 ARTICLE 14 - CONTACT INFORMATION (HOW TO REACH US) 🌶️

We're Here to Help

14.1. General Contact

PICKEENOO
228 village no.8, Ban san Sali, Phang wua,Pa o Don Chai, Subdistrict,Mueang, District,Chiang Rai, 57000

Phone: +66 9 7127 7557
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hours: Monday-Friday, 9:00 AM - 6:00 PM (Thai time)

14.2. Specialized Support

For faster service, use the right contact method:

  • Technical Issues: Include screenshots and device info
  • Account Problems: Provide username and email address
  • Payment Disputes: Include transaction references
  • Legal Questions: Reference specific Terms sections

14.3. Response Commitments

We aim to:

  • Acknowledge receipt within 72 hours
  • Provide complete responses within 30 days
  • Handle urgent security/fraud issues immediately

14.4. Languages

We communicate in French, English, or Thai based on your account language preference or initial message language.

🌶️ Spicy Tip: The more specific information you provide, the faster we can help. Include relevant details, order numbers, and clear descriptions of issues.

🔹 ARTICLE 15 - FINAL PROVISIONS (WRAPPING IT UP) 🌶️

Last But Not Least

15.1. Contract Language

The French version of these Terms is the official, legally binding document. English and Thai translations are provided for convenience, but French version controls in disputes.

15.2. Force Majeure Events

We're not responsible for service disruptions caused by unforeseeable events beyond our control:

  • Natural disasters and extreme weather
  • Power outages and infrastructure failures
  • Labor strikes and transportation blockages
  • Cyber attacks and security breaches
  • Government orders and regulatory changes

During such events, our obligations pause until the situation resolves. If it lasts over 60 days, either party can terminate the contract without penalties.

15.3. Record Keeping

We maintain secure electronic records of:

  • All user interactions and transactions
  • Account activities and communications
  • Terms acceptance and modification dates
  • Dispute resolution processes

These records are legally admissible evidence and equivalent to paper documents under Thai law.

15.4. Interpretation Guidelines

Article headings are for convenience only - the actual clause content determines legal meaning. Any ambiguities will be interpreted according to:

  • The parties' original intent
  • Applicable Thai law
  • PICKEENOO's commercial purpose and community values

🔹 ARTICLE 16 - PROHIBITED PRODUCTS (WHAT'S NOT ALLOWED) 🌶️

Keeping Our Marketplace Safe and Legal

16.1. Our Safety Commitment

PICKEENOO strictly follows Thai laws regarding e-commerce, public safety, consumer protection, and intellectual property. We're committed to maintaining a safe, legal marketplace for everyone.

All users must verify product legality before listing. When in doubt, ask us first!

16.2. Absolutely Prohibited Categories

a) Dangerous and Illegal Substances

  • Drugs, narcotics, and psychotropic substances
  • Toxic, corrosive, or radioactive chemicals
  • Explosives and unauthorized fireworks

b) Counterfeit and Pirated Items

  • Fake branded products (clothing, accessories, watches)
  • Pirated software, movies, and music
  • Forged documents, stamps, and currency

c) Offensive Content

  • Pornographic material
  • Content disrespecting Thai monarchy, Buddhism, or institutions
  • Hate speech or discriminatory materials

d) Protected Wildlife Products

  • Ivory, coral, rare shells
  • Products from endangered species (CITES protected)
  • Unauthorized plant or agricultural products

e) Weapons and Military Equipment

  • Firearms, ammunition, explosives
  • Unauthorized security or paramilitary gear

f) Other Specific Prohibitions

  • Used clothing for commercial resale
  • Drug manufacturing equipment
  • Gambling equipment (cards, chips, casino items)
  • E-cigarettes and vaping products (illegal in Thailand)

🌶️ Spicy Tip: Thailand has strict import/export laws. Even legal products in other countries might be prohibited here. Research local regulations!

16.3. Regulated Products (Special Requirements)

Some products need special licenses or documentation:

  • Prescription Medications: Valid pharmacy licenses required
  • Electronics: Proper import documentation and safety certifications
  • Food Products: Health department permits and labeling compliance
  • Automotive Parts: Compliance with Thai vehicle safety standards

Sellers must provide required documentation before listing regulated items.

16.4. Seller Responsibilities

Every seller must:

  • Verify legal compliance before listing
  • Provide accurate product descriptions
  • Submit required documentation upon request
  • Follow all prohibitions and restrictions

We can't be held responsible for seller violations, but we'll fully cooperate with authorities when needed.

16.5. Violation Consequences

Prohibited product violations result in:

  • Immediate product removal
  • Account suspension or termination without notice
  • Reporting to relevant authorities
  • Potential civil or criminal prosecution

Violators may face buyer reimbursement requirements, platform compensation demands, and full legal consequences.

🔥 Hot Revelation: Why These Rules Exist

Did you know? Marketplaces with strict safety standards have 78% fewer fraud incidents and 91% higher user trust scores!

These restrictions protect our entire community and ensure PICKEENOO remains Thailand's most trusted marketplace for expats and locals.

Ready to Trade Safely on Thailand's Best Marketplace? 🌶️
Join thousands of satisfied users who trust PICKEENOO for secure, legal transactions across Thailand.
Start Your Safe Trading Journey


🌶️ Bottom Line: These Terms aren't just legal protection - they're your roadmap to getting the most out of Thailand's spiciest marketplace while staying safe and legal. Questions? We're always here to help at This email address is being protected from spambots. You need JavaScript enabled to view it.!

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© 2025 PICKEENOO - Thailand's Marketplace for Smart Expats & Savvy Locals

 
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