2.1. Main Activity of the Operator

The PICKEENOO platform, operated by OMWS, is a digital store specializing in the commerce, communications, and information sectors, operating locally and internationally. The Operator offers, through the said platform, a range of services structured as follows:

a) Commercial Services

• Sale of products: physical or digital products offered for direct sale by the Operator or by authorized partners
• Distribution of items: provision of content, objects, or services according to contractually defined terms
• Associated Services: additional services such as delivery, installation, configuration, or advice
• Personalized Customer Support: technical, commercial, or administrative support accessible via the channels defined on the platform

b) Specific Transactional Services

• Auction Module: a regulated system allowing users to offer or win products or services via a dynamic auction procedure, according to specific rules defined in the General Terms and Conditions
• Job Offers and Assignments: publication and consultation of professional advertisements, including salaried positions, freelance assignments, or one-off collaborations, governed by a specific charter

c) Editorial and Community Services

• Blog and editorial content: regular publication of articles, guides, interviews, sector analyses, or practical advice, written by the Operator or authorized contributors. Content is freely accessible and may be commented on or shared in accordance with Article 5

These services are provided as part of an activity governed by these Terms and may be subject to specific conditions detailed in additional appendices or policies.

2.2. Availability of Services

Access to the PICKEENOO platform is open 24 hours a day, 7 days a week, subject to interruptions required for technical maintenance, functional updates, or emergency response.

The Operator undertakes to implement all reasonable means to ensure optimal service continuity, without guaranteeing a contractual availability rate or total absence of interruptions.

In the event of prolonged unavailability or major malfunction, the Operator may notify users electronically or via a posting on the platform, without this notification constituting an admission of liability.

2.3. Technical and Functional Developments

The Operator reserves the right to make, at any time and without notice, technical modifications, functional developments, additions, or deletions of services, modules, or interfaces, depending on commercial, technological, or regulatory requirements.

These developments may affect the presentation, ergonomics, functionalities, or conditions of access to certain services, without giving rise to any right to compensation or claim on the part of users.

The user acknowledges that the PICKEENOO platform is an evolving environment, subject to continuous adaptation, and accepts that the services offered may be modified, suspended or withdrawn at the discretion of the Operator.

3.1. Registration Procedure

Access to the services of the PICKEENOO platform requires the prior creation of a user profile. This procedure involves providing accurate, complete, and up-to-date information, including:

• Full identity: first and last name for natural persons; company name for legal entities
• Valid email address: used for notifications, confirmations, and contractual communications
• Postal address: required for product delivery or the issuance of official documents
• Active telephone number: used for verification, order tracking, and personalized assistance

The user agrees to provide only truthful information and to update it in the event of any changes. Any identity theft or falsification of information constitutes a serious violation of these Terms and Conditions.

3.2. Legal Capacity and Parental Consent

Profile creation is reserved for legally capable individuals aged 18 or over.

Minors aged 16 to 18 may access the platform's services subject to prior written parental consent, accompanied by proof of identity of the legal representative. The Operator reserves the right to refuse or suspend any profile that does not comply with these conditions.

3.3. Access Security and Account Holder Responsibility

The profile holder is solely responsible for the confidentiality, security, and use of their login credentials. As such, the User undertakes to:

• Keep their access codes secure and confidential
• Take responsibility for orders and transactions made via their interface, unless there is proven fraud
• Maintain the accuracy of the data entered in their profile
• Immediately notify the Operator in the event of loss, theft, or fraudulent use of their login details

The Operator shall not be held liable for the consequences of unauthorized access resulting from the negligence of the User.

3.4. Profile Deactivation, Suspension, or Closure

The Operator reserves the right to deactivate, suspend, or close any user profile in the following cases:

• Serious breach of contractual obligations, particularly in the event of non-compliance with the General Terms and Conditions or fraudulent behavior
• Attempted fraud, identity theft, or misuse of the platform's services
• Prolonged inactivity, defined as a complete absence of connection or interaction for a continuous period of 18 months
• Express request from the user, made in writing via official contact channels

Any deactivation will be subject to prior notification, except in cases of emergency or serious reason justifying immediate suspension. The user retains the right to request reactivation of their profile, subject to review by the Operator.

4.1. Proper Use and User Obligations

All users of the PICKEENOO platform undertake to behave in accordance with the principles of digital ethics, the rules of courtesy, and the legal and regulatory provisions in force in the Kingdom of Thailand.

Use of the platform's services must be conducted in a fair, responsible, and secure environment, excluding any form of abuse, misappropriation, or harm to the Operator, other users, or the technical environment.

Users acknowledge that any action taken via their profile incurs their personal or professional liability, and that they are responsible for complying with these Terms and Conditions in their entirety.

4.2. Strictly Prohibited Practices

Without prejudice to applicable legal provisions, the following behaviors are strictly prohibited on the PICKEENOO platform:

• Intrusion or attempted intrusion into the Operator's computer systems, databases, or technical infrastructure
• Dissemination of malware, viruses, disruptive scripts, or any program intended to alter the operation of the platform
• Identity theft, creation of false profiles, or falsification of personal data
• Publication of illegal, discriminatory, offensive, defamatory, obscene, violent, or immoral content
• Use of robots, crawlers, or automated tools to view, retrieve, or order products or services
• Unauthorized reproduction, extraction, or reuse of protected elements of the site, including text, images, databases, source codes, or trademarks
• Harassment, threats, or pressure exerted against other users or members of the PICKEENOO team, in any form whatsoever

Any failure to comply with these rules constitutes a serious contractual breach, which may result in immediate sanctions.

4.3. Applicable Corrective Measures and Sanctions

In the event of inappropriate, fraudulent, or contrary behavior under these Terms and Conditions, the Operator reserves the right to take any corrective action deemed necessary, including:

• Electronic warning, specifying the nature of the violation observed
• Temporary suspension of privileges associated with the user profile, with or without notice
• Permanent exclusion from the platform, without compensation or indemnity, when the seriousness of the facts so warrants
• Reporting to the competent authorities, particularly in the event of a criminal offense, proven fraud, or a threat to system security

These measures may be taken unilaterally by the Operator, without the user being entitled to any recourse or compensation, unless otherwise provided by law.

5.1. Nature and Purpose of Contributions

The PICKEENOO platform allows users to publish content generated by them, as part of their purchasing experience or interaction with the services offered. These contributions may include, but are not limited to:

• Reviews and comments relating to purchased products or services
• Photographs or videos illustrating the use, reception, or satisfaction with a product
• Evaluations or recommendations intended to inform the user community

These publications are intended to enrich the platform, promote commercial transparency, and strengthen the quality of exchanges between users.

5.2. Author's Commitments and Responsibilities

Any publication made on the platform is the sole responsibility of its author, who declares and guarantees:

• The authenticity of the content shared, based on a real and personal experience
• The legality of the content, in accordance with the laws in force in Thailand and these Terms and Conditions
• Respect for intellectual property rights, particularly with regard to the images, texts, or videos used
• The absence of defamatory, false, discriminatory, offensive, or immoral comments

The user agrees to only publish content for which they own the rights or for which they have express authorization. Any violation may result in the immediate removal of the content and contractual penalties.

5.3. Rights Granted to the Operator

By publishing content on the platform, the user grants the Operator a free, non-exclusive, worldwide, irrevocable, and permanent license to use, reproduce, modify, adapt, translate, distribute, and commercially exploit the content, within the framework of PICKEENOO's activities.

This license covers all digital or physical media, current or future, and includes in particular:

• Display on the platform or its mobile versions
• Use in marketing campaigns, newsletters, or commercial publications
• Reproduction in editorial or promotional materials

The user acknowledges that this transfer of rights does not give rise to any remuneration, except as specifically provided for in the contract.

5.4. Editorial Control and Moderation

The Operator reserves the right, at any time and without prior justification, to moderate, edit, suspend, or delete any user post, particularly in the following cases:

• Violation of these Terms and Conditions or applicable laws
• Repeated reporting by other users or third parties
• Content that is manifestly inappropriate, offensive, misleading, or harmful to the platform's image
• Postings likely to infringe the rights of third parties or system security

Moderation may be carried out automatically or manually, according to PICKEENOO's internal tools and procedures. The user retains the right to contest a deletion via official complaint channels.

6.1. Intellectual Property of the Operator

All elements constituting the PICKEENOO platform, including in particular:

• Editorial content (texts, descriptions, guides, T&Cs)

6.1. Intellectual Property of the Operator

All elements constituting the PICKEENOO platform, including in particular:

• Editorial content (texts, descriptions, guides, T&Cs)
• Graphic elements (logos, icons, illustrations, visual charters)
• Photographs, videos, animations, and multimedia content
• The technical and functional architecture of the site (source code, databases, algorithms, interfaces)
• Software modules, scripts, APIs, and integrated components

are the exclusive property of the Operator, or are subject to usage rights granted by third parties. These elements are protected by copyright, trademark law, design law, and more generally by all legal provisions relating to intellectual property, in force in Thailand and internationally.

Any reproduction, representation, adaptation, translation, transformation, dissemination, or exploitation, in whole or in part, of these elements without express authorization constitutes an infringement that may incur the civil and criminal liability of the author.

6.2. User License Granted to the User

Access to the PICKEENOO platform grants the user a personal, limited, non-exclusive, and non-transferable right of use, strictly reserved for viewing the content for private and non-commercial purposes.

This right expressly excludes:

• Any reproduction or extraction of content for commercial or editorial purposes
• Any redistribution, publication, or making available on other platforms or media
• Any modification, alteration, or adaptation of protected elements
• Any use in a competitive or parasitic context

Any other use requires prior written authorization from the Operator, specifying the conditions, duration, scope, and any financial compensation. The absence of a response shall in no way constitute tacit authorization.

6.3. Respect for Third-Party Rights and Contractual Vigilance

The user undertakes to scrupulously respect the intellectual property rights belonging to the Operator and any third party referenced or partner of the platform, in particular:

• Trademarks, logos, and visual identities of commercial partners
• Content produced by external contributors or authorized service providers
• Elements integrated under license (typographies, libraries, third-party modules)

The user is prohibited from publishing, transmitting, or integrating on the platform any content for which they do not hold the rights or for which they do not have express authorization. In case of doubt, it is their responsibility to contact the Operator before taking any action.

Any violation of third-party rights may result in:

• Immediate deletion of the disputed content
• Suspension or termination of the user profile
• Reporting to rights holders or the competent authorities
• Initiation of civil or criminal proceedings

7.1. Applicable Regulatory Framework

The collection, processing, storage, and use of personal data via the PICKEENOO platform are carried out in strict compliance with:

• The General Data Protection Regulation (GDPR)
• The amended Data Protection Act
• Local provisions applicable in the Kingdom of Thailand, particularly regarding e-commerce and consumer protection

The Operator acts as data controller and undertakes to implement all necessary technical and organizational measures to guarantee the confidentiality, integrity, and security of the personal data collected.

7.2. Purposes of Data Collection

The personal data collected from users is intended to enable optimal and secure use of the platform. It is processed for the following purposes:

• Order management: processing purchases, logistics tracking, issuing invoices, and managing returns
• Product delivery: transmitting contact details to authorized logistics providers
• Personalization of the user experience: recommendations, dynamic display, browsing history
• Sending commercial communications: newsletters, promotional offers, notifications (only with explicit consent)
• Compliance with legal obligations: accounting, taxation, regulatory archiving, anti-fraud

No data is collected without the user's knowledge. Mandatory fields are clearly identified, and processing is limited to what is strictly necessary.

7.3. Legal Basis and Retention Period

Processing is based on:

• Explicit consent of the user (for commercial communications)
• Contractual performance (order and delivery management)
• Compliance with a legal obligation (accounting, taxation)
• The legitimate interest of the Operator (security, service improvement)

Data is retained for a period proportionate to the purpose of the processing.

7.4. Rights of Data Subjects

In accordance with the provisions of the GDPR, each user has the following rights over their personal data:

• Right of access: obtain a copy of the data held
• Right of rectification: correct inaccurate or incomplete data
• Right to erasure: request the deletion of data within legal limits
• Right to data portability: receive data in a structured format
• Right to restrict processing: temporarily suspend the use of data
• Right to object: refuse certain processing, particularly for prospecting purposes

Any request to exercise these rights can be sent to the following address:
📧 This email address is being protected from spambots. You need JavaScript enabled to view it.

The Operator undertakes to respond within a maximum of 30 days, except in cases of particular complexity.

7.5. Security, Confidentiality, and Subcontracting

The data is hosted on secure servers located in areas that comply with international protection standards. The Operator implements:

• Encryption protocols
• Restricted and authenticated access
• Regular security audits

The data may be transmitted to technical or logistics service providers, acting as subcontractors, exclusively for the defined purposes. These partners are subject to strict contractual clauses guaranteeing confidentiality and non-disclosure of data.

8.1. Commitment of Resources and Technical Scope

OMWS, operator of the PICKEENOO platform, undertakes to provide its services within the framework of an obligation of resources, mobilizing all reasonable human, technical, and organizational resources to ensure:

• Continuous availability of the platform
• Security of transactions and data
• Functional quality of the interfaces and modules offered
• Responsiveness of customer support in the event of an incident or request

However, the Operator cannot guarantee absolute performance, particularly with regard to:

• Uninterrupted accessibility of the site, which may be affected by maintenance operations, updates, technical incidents, or external events
• The total absence of bugs, errors, or malfunctions, despite regular testing and audits
• Universal compatibility with all equipment, browsers, operating systems, or technical configurations used by customers

The user acknowledges that use of the platform involves a degree of technical risk inherent in any digital environment, and that it is their responsibility to take the necessary precautions to secure their own devices.

8.2. Warranty Exclusions

The services offered on PICKEENOO are provided “as is,” without express or implied warranty, particularly with regard to:

• Their suitability for a specific need, commercial purpose, or individual strategy
• Their profitability, efficiency, or economic impact, which depend on factors external to the platform
• Their accuracy, completeness, or timeliness, particularly for content generated by third parties or user publications
• Their resistance to intrusions, malicious attacks, or failures by external service providers

The Operator excludes all liability in the event of:

• Loss of data, service interruption, or file corruption
• Indirect, consequential, or unforeseeable damages, such as loss of revenue, damage to image, loss of opportunity, or moral prejudice
• Improper or unauthorized use of the features by the user or third parties

8.3. User Responsibility

The user is solely responsible for:

• Their behavior on the platform, including their posts, interactions, and transactions
• Any harm caused to other members, the Operator, or third parties due to their actions, omissions, or negligence
• The protection of their IT equipment, including updating their software, securing their connections, and preventing intrusions
• Verifying the technical compatibility between the platform and their own devices
• Safeguarding their login details and providing immediate notification in the event of fraudulent use
• Any violation of these Terms and Conditions or any abusive behavior may result in contractual penalties, including suspension or termination of the profile, without notice or compensation

8.4. Force Majeure and External Events

The Operator shall not be held liable in the event of force majeure, defined as any unforeseeable, irresistible, and external event preventing the normal performance of services, including, in particular:

• Natural disasters, fires, floods, earthquakes
• Widespread network outages, power outages, hosting failures
• Labor disputes, strikes, logistical blockages
• Massive cyber attacks, hacking, ransomware
• Administrative or regulatory decisions affecting the business

In the event of force majeure, the Operator's obligations shall be suspended for the entire duration of the event, without this giving rise to any right to compensation.

8.5. Recourse and Limitation of Damages

In the event of a dispute or proven damage, the Operator's liability will be strictly limited:

• To the amount of the transaction in question, in the context of a purchase made on the platform (see Article 9)
• To a contractual liability limit of 1,000 THB per incident
• Excluding any indirect, moral, or speculative compensation

Any claim must be made in writing to the following address:
📧 This email address is being protected from spambots. You need JavaScript enabled to view it.
and accompanied by the necessary supporting documents. The Operator undertakes to process the request within 30 business days, except in cases of particular complexity.

9.1. Free Access to the Platform

Browsing the PICKEENOO platform, including browsing, product searches, reading editorial content, and accessing public categories, is offered free of charge to all users, with no registration fees or mandatory subscription.

However, the user remains solely responsible for internet connection costs, fees related to the use of their computer equipment, and any charges incurred by their access provider or mobile operator.

9.2. Pricing of Products and Services

The prices displayed on the platform are expressed in Thai baht (THB) or in the applicable local currency, and are deemed inclusive of all taxes (TTC), including VAT or any other applicable tax depending on the country of delivery or billing.

Prices may change at any time, without notice, depending on:

• Market fluctuations or supply costs
• Regulatory or tax adjustments
• The Operator's or its partners' commercial policies
• Promotional operations or specific campaigns

Only the price displayed at the time of order confirmation is contractually binding. Any subsequent changes shall not affect an order already confirmed.

9.3. Paid Services Offered by PICKEENOO

In addition to product sales, the platform offers a range of optional paid services designed to optimize the visibility, performance, or publication duration of listings. These services are available to authorized sellers, advertisers, or partners.

a) Product Highlighting

• Priority positioning in search results
• Specific visual or signage (badge, color, icon)
• Display in premium areas of the platform (homepage, carousel, etc.)

b) Extension of Publication Period

Option to extend the publication period of an ad beyond the standard period (e.g., 7, 14, or 30 days), according to defined price levels.

c) Daily Deal Auction

Exclusive service allowing a product to be offered in a flash auction, for a very short period (e.g., 24 hours), with:

• Specific promotion in a dedicated category
• Priority display on the homepage or in dynamic areas
• Targeted notification to interested users

d) Banner Ads

Spaces reserved for the visual promotion of brands, products, or services, available:

• On the homepage
• In thematic categories
• As an interstitial or sidebar
• In static or animated format (depending on technical specifications)

e) Targeted Advertising in Categories

Service allowing the display of sponsored ads in specific categories, based on targeting criteria:

• Geographic (province, city, neighborhood)
• Behavioral (browsing history, preferences)
• Thematic (product type, industry)

f) Sponsored Editorial Services

Possibility of publishing sponsored articles, guides or branded content in the PICKEENOO blog, with:

• “Partner content” mention
• Integration of commercial links or calls-to-action
• Distribution via newsletter or social media

The conditions, formats, durations, and prices of these services are detailed in the specific commercial documents or T&Cs accessible from the seller area.

9.4. Payment Methods and Payment Security

Transactions carried out on the platform can be settled using the following methods:

• Bank card (Visa, Mastercard, UnionPay, etc.)
• Bank transfer to the Operator's designated account
• Electronic wallets (PayPal, PromptPay, TrueMoney, etc.)
• Payment on delivery (if offered for certain products or geographic areas)

Debit is made upon activation of the service, unless otherwise specified during validation. All transactions are secured using encryption protocols that comply with international standards (SSL/TLS), and banking data is never stored by the Operator.

In the event of payment refusal, non-payment, or suspected fraud, the Operator reserves the right to suspend or cancel the order, without entitling the user to compensation.

9.5. Withdrawal, Cancellation, and Refund Policy

The conditions of withdrawal, cancellation, and refund are governed by PICKEENOO's General Terms and Conditions of Sale (GTC), a separate document from these T&Cs.

In accordance with applicable legal provisions, particularly regarding distance selling, the user has a withdrawal period of 7 to 14 days (depending on the jurisdiction) from receipt of the product, except for exceptions provided for by law (personalized, perishable, digital products consumed immediately, activated services).

9.6. Refund Conditions for Paid Services

Paid services related to visibility, advertising, or flash auctions are non-refundable once activated, unless a malfunction is proven to be attributable to the Operator.

Refund requests must be made through official channels:
📧 This email address is being protected from spambots. You need JavaScript enabled to view it.
📞 Customer Hotline: +66 9 7127 7557

The Operator undertakes to process all requests within 14 business days, subject to receipt of the returned product in its original condition, accompanied by the necessary supporting documents.

10.1. Duration of Application of These Terms and Conditions

These General Terms and Conditions of Use (hereinafter the "Terms and Conditions") come into effect upon the first interaction between the user and the PICKEENOO platform, whether it is a simple consultation, the creation of a profile, or a commercial transaction.

They remain applicable throughout the entire duration of use of the services offered by the Operator and remain enforceable as long as the user maintains active access to the platform, even in the absence of an order or publication.

Any substantial update to the Terms and Conditions will be subject to a visible notification on the platform or electronically. Continued use of the services after modification constitutes tacit acceptance of the new provisions.

10.2. Termination at the User's Initiation

The user may terminate their use of PICKEENOO services at any time, without justification, by one of the following methods:

• Self-deletion of their user profile via the dedicated interface
• Sending a written request to customer service at This email address is being protected from spambots. You need JavaScript enabled to view it.

Voluntary termination results in:

• Immediate deactivation of the profile
• Termination of associated services (current orders, subscriptions, publications)
• Deletion of personal data, subject to legal retention requirements

The user is encouraged to back up their content, whether historical or supporting, before requesting termination. Deletion is irreversible and cannot be undone once confirmed.

10.3. Termination Imposed by the Operator

The Operator reserves the right to unilaterally revoke access to the platform and terminate the user profile, effective immediately, in the following cases:

• Serious or repeated breach of the contractual obligations defined in the Terms of Use
• Fraudulent, abusive, or unethical digital behavior
• Violation of the security, integrity, or reputation of the platform
• Failure to comply with publication, payment, or confidentiality rules
• Prolonged inactivity, defined as a total absence of interaction for a continuous period of 18 months

Imposed termination may be preceded by a warning or temporary suspension, depending on the severity of the incident. It does not give rise to any compensation, unless otherwise provided by law.

The Operator also reserves the right to temporarily block access to certain features or limit profile privileges in the event of suspicious or contentious behavior.

10.4. Legal and Technical Consequences of Termination

Permanent closure of the profile results in the following effects:

• Irreversible deletion of all data associated with the account: personal information, order history, publications, preferences
• Termination of access rights to the platform's services, content, and features
• Extinction of user licenses granted to the user
• Termination of contractual commitments, except for legal retention or prosecution obligations (billing, disputes, warranties)

The Operator reserves the right to archive certain data for evidentiary, tax, or regulatory purposes, for the applicable legal periods. This data is secure, inaccessible to the user, and is not subject to any commercial exploitation.

In the event of termination, the user retains the right to:

• Challenge the decision to terminate or suspend the service
• Request clarification on the reasons given
• Exercise their rights regarding personal data (see Article 7)

All requests must be sent in writing to This email address is being protected from spambots. You need JavaScript enabled to view it., accompanied by the necessary supporting documents. The Operator undertakes to process the request within 30 business days, unless the request is particularly complex.

11.1. Contractual Adaptability

OMWS, as operator of the PICKEENOO platform, reserves the right to modify, adapt, or supplement these General Terms and Conditions of Use (GTU) at any time, in order to take into account:

• Legislative or regulatory developments applicable to e-commerce, data protection, consumer affairs, or intellectual property
• Technical improvements made to the platform, including new features, security updates, or infrastructure changes
• Commercial or strategic adjustments related to changes in the business model, the integration of new partners, or the reorganization of services

This adaptability is inherent to the evolving nature of the platform and does not require prior consent from users. However, the Operator undertakes to ensure maximum transparency in communicating changes.

11.2. User Information Procedures

Any substantial modification to the Terms of Use will be formally notified to users, in accordance with the following procedures:

• Display of an information banner on the homepage or in the user area, specifying the nature and date of the modification
• Sending of an electronic notification to the address provided in the user profile, including a link to the updated version of the Terms of Use
• Updating of the revision date in the document header, accompanied by a modification history, if applicable

The user is encouraged to regularly consult the Terms of Use to be aware of any changes. In the event of minor or technical modifications, a simple update of the document may suffice without individual notification.

11.3. Tacit Acceptance of New Provisions

Continued use of the PICKEENOO platform after publication or notification of modifications constitutes full and complete acceptance of the new contractual provisions, without reservation or condition.

In the event of disagreement with the revised Terms and Conditions, the user has the option to:

• Request further information or clarification from the Operator's legal department
• Close their user profile, in accordance with the provisions of Article 10
• Exercise their rights relating to personal data, if the changes affect the processing described in Article 7

Failure to respond or unsubscribe within 30 days of notification shall be deemed to constitute tacit acceptance of the new Terms and Conditions.

11.4. Version Management and Archiving

The Operator maintains a history of successive versions of the Terms and Conditions, accessible upon request, to ensure the traceability of contractual commitments. Each version is dated, referenced, and archived in accordance with legal obligations regarding evidence and compliance.

In the event of a dispute, only the version of the Terms and Conditions in effect at the time of the disputed event shall be deemed authentic.

12.1. Applicable Law and Legal Framework

These General Terms of Use (GTU), as well as all contractual relations between the user and the Operator, are governed exclusively by Thai law, to the exclusion of any other national or international legislation. This reference includes:

• Laws relating to e-commerce and consumer protection
• Provisions of the Thai Civil and Commercial Code
• Procedural rules applicable before local courts
• Standards relating to data protection and intellectual property

All contractual clauses shall be interpreted in accordance with these texts, and in the event of a conflict of laws, Thai law shall prevail.

12.2. Seeking an Amicable and Concerted Solution

In the event of a dispute, litigation, or disagreement concerning the interpretation, execution, or validity of these GTU, the parties undertake to seek an amicable resolution through direct negotiation before any legal action.

This approach may take the form of:

• A written exchange between the parties (email, registered letter)
• A connection via PICKEENOO's customer service
• Internal mediation or private arbitration, if proposed by the Operator

The search for an amicable solution is considered a mandatory preliminary step, except in cases of emergency or clear violation of a party's rights.

12.3. Jurisdiction in the Event of a Dispute

Failing an amicable agreement within a reasonable time, any dispute shall be brought before the competent courts of the Kingdom of Thailand, and more specifically:

• The Chiang Rai Civil Court, for commercial, contractual, or technical disputes
• The Consumer Court, for disputes involving individuals in the context of a consumer relationship

This attribution of jurisdiction is exclusive, even in the event of multiple defendants or third-party claims. No foreign jurisdiction clause shall be binding on the Operator.

12.4. Consumer Mediation

In accordance with the provisions of the Thai Consumer Code, any user acting as a consumer may request out-of-court mediation from an authorized body or competent authority. This mediation may be initiated:

• At the consumer's initiative, by written request
• At the Operator's suggestion, in the context of an unresolved dispute
• Via an online dispute resolution platform, if available

Mediation is free, confidential, and non-binding. It does not suspend the statutory time limits for appeal, unless expressly provided otherwise. In the event of failure, the consumer retains the right to refer the matter to the competent courts.

13.1. Entire Nature of the Contractual Agreement

These General Terms of Use (GTU) constitute the entire agreement between the user and OMWS, operator of the PICKEENOO platform, and supersede any prior commitment, statement, communication, or arrangement, whether oral or written, relating to the subject matter hereof.

No special conditions, additional provisions, or parallel agreements may prevail over the GTU, unless expressly stipulated in writing and validated by the Operator.

In the event of a contradiction between the GTU and any other contractual document (GTC, privacy policy, technical annexes), the provisions of the GTU shall prevail, unless otherwise stated.

13.2. Severability of Clauses

In the event that one or more provisions of these Terms and Conditions are declared void, inapplicable, or non-compliant with a legal or regulatory provision, this invalidity will in no way affect the validity, legality, or enforceability of the other clauses of the document.

The clause in question will be deemed unwritten and may be replaced by a legally equivalent provision, consistent with the parties' initial intention, without altering the overall balance of the contract.

This rule of severability guarantees the legal viability of the agreement, even in the event of legislative changes or partial litigation.

13.3. Tolerance and Non-Waiver

The Operator's failure to require strict performance of a provision of these Terms and Conditions, or to exercise a right or sanction provided for, shall not be construed as a definitive waiver of that right or provision.

Any occasional tolerance, exception, or adjustment granted to a user does not constitute an acquired right or an implicit contractual modification.

The Operator reserves the right to demand full compliance with the T&Cs at any time and to apply the measures provided for in the event of non-compliance.

13.4. Non-transferability of Rights and Obligations

The rights and obligations arising from these T&Cs are strictly personal to the user and may not be transferred, assigned, loaned, or delegated, whether free of charge or for a fee, without the prior, express, and written consent of the Operator.

Any unauthorized assignment attempt will be deemed null and void and may result in the immediate termination of the user profile and associated services.

The Operator reserves the right to assign or transfer all or part of its rights and obligations to a third party, particularly in the event of a merger, acquisition, restructuring, or change of control, subject to compliance with contractual and legal commitments.

14.1. Purpose of Contact

For any questions, complaints, requests for information, or to exercise a right relating to these General Terms of Use (GTU), the user may contact the Operator by the following means:

14.2. Specialized Services and Dedicated Contacts

To ensure rapid and targeted support, PICKEENOO provides specialized channels depending on the nature of the request. Each request must be formulated clearly, specifying:

• The subject of the request
• The user profile concerned (username, email)
• Any relevant supporting documents (screenshots, documents, order references)

14.3. Processing Commitments and Response Times

The Operator undertakes to acknowledge receipt of any request within 72 business hours and to provide a complete response within a maximum of 30 business days, except in cases of particular complexity or the need for in-depth investigation.

Urgent requests (security, fraud, sensitive data) are processed as a priority, in accordance with PICKEENOO's internal protocols.

14.4. Communication Languages

Communications can be conducted in French, English, or Thai, depending on the language chosen by the user when creating their profile or the language of the initial message.

Any request made in another language may be subject to additional delays due to translation or legal verification.

15.1. Contractual Language

These General Terms of Use (GTU) are written in French, the official language of the contract between the user and the Operator. An English or Thai version may be provided for informational purposes or to facilitate understanding, but only the French version shall be deemed authoritative in the event of a dispute or difference of interpretation.

15.1. Contractual Language

These General Terms of Use (GTU) are written in French, the official language of the contract between the user and the Operator. An English or Thai version may be provided for informational purposes or to facilitate understanding, but only the French version shall be deemed authoritative in the event of a dispute or difference of interpretation.

Any translation shall be deemed non-contractual, unless expressly agreed otherwise by the Operator.

15.2. Force Majeure

The Operator shall not be held liable for any failure or delay in the performance of its contractual obligations resulting from a force majeure event, as defined by case law and applicable Thai law. The following are considered cases of force majeure:

• Natural disasters (floods, earthquakes, fires)
• Labor disputes, internal or external strikes
• Widespread network or technical infrastructure outages
• Massive computer attacks or hacking
• Unforeseen administrative or regulatory decisions

For the duration of the event, the Operator's obligations are suspended. If the situation persists beyond 60 days, either party may terminate the contract without compensation.

15.3. Archiving and Proof

Contractual data, browsing history, transactions, and electronic exchanges are securely archived by the Operator, in accordance with legal obligations regarding evidence, taxation, and compliance.

These elements may be produced in the event of a dispute and are deemed admissible before the competent courts. The user acknowledges that electronic records (logs, emails, confirmations) constitute valid evidence, equivalent to paper documents.

15.4. Interpretation of Clauses

In the event of any difficulty in interpreting the headings of the articles and their content, only the wording of the clauses shall prevail. Headings are inserted for convenience and shall not alter the legal scope of the provisions.

Any ambiguity shall be interpreted in light of the contractual intent of the parties, in accordance with applicable law and the commercial logic of the PICKEENOO platform.

16.1. General Compliance Principles

The PICKEENOO platform, operated by OMWS, is committed to complying with the laws and regulations in force in the Kingdom of Thailand regarding e-commerce, public safety, consumer protection, and intellectual property.

As such, the publication, promotion, or sale of certain products is strictly prohibited or subject to prior authorization. All users and sellers are required to verify the legality of the products offered before posting them online.

16.2. List of Products Strictly Prohibited from Sale

The following categories are excluded from the platform, without exception:

16.1. General Compliance Principles

The PICKEENOO platform, operated by OMWS, is committed to complying with the laws and regulations in force in the Kingdom of Thailand regarding e-commerce, public safety, consumer protection, and intellectual property.

As such, the publication, promotion, or sale of certain products is strictly prohibited or subject to prior authorization. All users and sellers are required to verify the legality of the products offered before posting them online.

16.2. List of Products Strictly Prohibited from Sale

a) Dangerous and Illegal Substances

• Drugs, Narcotics, and Psychotropic Substances
• Corrosive, Toxic, or Radioactive Chemicals
• Explosive Materials and Unauthorized Fireworks

b) Counterfeit or Pirated Products

• Imitations of Registered Trademarks (Clothing, Accessories, Watches, etc.)
• Pirated or Unlicensed Software, Films, and Music
• Fake Official Documents, Stamps, and Banknotes

c) Offensive or Immoral Content

• Pornographic Publications or Obscene Material
• Items Insulting the Monarchy, the Buddhist Religion, or Institutions
• Content Inciting Hate, Violence, or Discrimination

d) Products from Protected Species

• Ivory, Coral, Rare Shells
• Products Derived from Endangered Animals or Plants (CITES)
• Plants, Seeds, or Unlawful Agricultural Products Authorized

e) Weapons and Military Equipment

• Firearms, Ammunition, Explosives
• Unapproved Paramilitary Items or Defensive Devices

f) Other Specific Prohibitions

• Used Clothing for Commercial Use
• Devices Intended for Drug Manufacturing
• Gaming Equipment (Cards, Chips, Casino Tables)
• Electronic Cigarettes, E-liquids, and Vaping Devices (Prohibited from Import and Sale)

16.3. Products Subject to Specific Regulations

Certain products may be offered for sale subject to compliance with sector-specific regulations and the presentation of prior authorization. The user or seller must provide the required licenses, certificates, or authorizations before any publication. The Operator reserves the right to suspend or remove any non-compliant product.

16.4. Seller's Liability and Due Diligence

Each seller is fully responsible for the legality of the products they offer on the platform. They undertake to:

• Verify regulatory compliance before publication
• Not conceal or falsify product characteristics
• Provide supporting documents at the Operator's request
• Comply with the prohibitions and restrictions listed in this article

The Operator cannot be held responsible for violations committed by sellers, but reserves the right to cooperate with the competent authorities in the event of a report or inspection.

16.5. Penalties for Non-Compliance

Any failure to comply with the provisions of this article may result in:

• Immediate removal of the product concerned
• Suspension or termination of the seller's profile without notice
• Reporting to the competent authorities (police, customs, regulators)
• Civil or criminal prosecution, depending on the seriousness of the offense

The offending user or seller may be required to reimburse buyers, compensate the Operator, and bear the legal consequences of their actions.